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Do I have to pay the credit check fee?
Any individual above the age of 18 residing in the unit must apply and pay the credit
check fee.
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Do you allow pets?
NO, only service animals for the impaired.
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What is the income requirement?
A gross income of two and a half times the rent amount per unit is required. Income is
combined in each household and it must be legal, provable and paid directly to applicant.
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What information do you need on my check?
Please make checks payable to Delave Real Estate Investments and be sure to include
your apartment or house address in the memo line. If you live in the Skylark Apartments, please make
checks payable to Delave Skylark Investments.
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Where and how do I pay rent?
You may pay your rent in person or via mail to Delave Real Estate 1150 N. First Street
#220 San Jose, CA 95112. For your convenience, you can also pay online at
http://www.delaveproperties.com/login.htm. If
you pay online you must make your payment on or before the 1st of the month due to additional 3rd party
processing time. Personal checks are accepted. We reserve the right to require payment in a cashier's
check or money order in certain circumstances.
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Can I pay rent in cash?
No, cash is not an acceptable form of payment for rent.
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May I install a satellite dish?
No.
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When is the rent due?
Rent is due on the first of the month and it is considered late after the 2nd of the
month. A late fee is charged after the 5th.
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What are your “move-out” procedures?
You are required to give a 30 day written notice that you will be vacating the
property. Please fax or email your notice into the office or give it to your property manager. You
should confirm that it was received. The security deposit is not your last month’s rental payment, to
avoid incurring a late fee, be sure to pay tour last months rent. A couple of days before you move out
contact your property manager and schedule a time when you can do a “move out inspection”. Be ready to
turn in all the keys and remotes. Make sure you do not leave any personal effects on the property.
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Do I need approval to paint or make changes in the home I am renting?
Any alteration to the existing home can only be done with prior written authorization
from the property manager or office.
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What do I do if I have a water leak or maintenance request?
Please call your designated on-site property manager. You can also, call the main
office if your manager does not answer at (408) 924-0911. If it is an after-hours emergency please do
not hesitate to call our after hours emergency line at 510-868-2228. For non-emergencies, you may also
email brian@delave.net. Examples of emergencies are active water leaks, gas odors, sparking appliances,
non-working heaters or a broken heater in winter, or complete plumbing backups, for instance
***For fire, gas or natural disasters, CALL 911***
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What do I do if someone parked in my reserved parking space?
Contact your on-site property manager.
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I want to add a roommate, what is the procedure?
The prospective roommate will have to apply and be accepted before he or she moves into
the apartment.
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How long does it take to get my deposit back?
Your security deposit will be refunded with in 3 weeks of your move-out day, or you
will be notified of any pending work making it impossible to return your full security deposit within
the 3-week period.
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What do I need to do to get my entire deposit back?
We ask that the property be left generally in the same condition in which you found
it. We understand that there may be slight damage due to average wear and tear, but we expect the
property to be cleaned, mopped, dusted, and ready for the next tenant. Any major damages (broken lights,
busted walls, overly stained carpets, busted appliances) will be at your expense. If the security
deposit does not cover the extent of the damages, it is possible that the tenant will be taken to court
to retrieve any losses.
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Do I need renter's insurance?
You are not required to purchase renter's insurance. However, we recommend that all
residents carry enough insurance to cover themselves and their personal property. Please contact an
insurance agent for specific details and cost.
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What is the application process?
The application process is about verification of your credit, employment and rental
histories. First, you must submit an application along with a processing fee of $30 per application.
Upon receipt of your application & application fee, we will contact our local credit bureau to review
your personal credit history. We will contact your employer and verify your employment history. If you
are self-employed, we require income tax returns from the last 2 years. We will also contact your
current and former landlords for a rental history. The entire process generally takes 2 to 3 business
days. Applications are processed in the order they are received.
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What are my maintenance responsibilities?
Residents are responsible for maintaining batteries in smoke detectors at all times;
additionally, residents are responsible for heating filters and light bulbs that are easily accessible.
